Build, Monitor, transform or troubleshoot your Mission Critical environments with an army of top-notch team players

24x7 Service Desk

We monitor your information technology infrastructure 24 x7x 365. Our professionals will identify issues as they develop and will work relentlessly to resolve them before they have a negative impact on the business.

Desk Support

Desk Support

Call our dedicated hotline or visit our help portal to report issues. Our Support Engineers are always happy to assist

Active Directory

Active Directory

Our Support Engineers can create, update, and configure users, as well as resolve other Active Directory issues.

M365 Administration

M365 Administration

Our Microsoft Certified Professionals are proficient in Azure and M365 settings. They should be corrected by the end of the week.

AV Management

AV Management

End-users need not be concerned about their workstations. Our service includes virus administration, configuration, and deployment.

Patch Management

Patch Management

We apply security fixes after the client’s approval. All workstations have the latest security patches.

Escalation Matrix

Escalation Matrix

Requests are approved using the Escalation Matrix. Other requests may require Next Level Support, which prioritizes issues.

The Benefits of 24x7 Service Desk

Streamlined Communications

Streamlined Communications

When the primary contact is not an IT department or a company employee, reliable communication is vital. Managed IT help desk services to provide24x7x365 support. Concentrated business is possible.

Streamlined Process

Streamlined Process

It takes time, but 24-hour help desk solutions expedite procedures. Managed IT help desk services take care of functions that would otherwise be difficult and time-consuming with an in-house help desk.

Efficiency

Efficiency

Managed IT help desk services to improve efficiency. Corrections help future-proof services. Performance reports may identify hardware and any faults discovered to maximize system capacity.

Reputation

Reputation

Excellent customer service enhances a company's reputation. An IT support desk improves employee satisfaction. It's also critical to build profitable relationships with clients.

Are you looking for more information or want to try one of our IT services?

If you need comprehensive strategies to adopt, implement, and manage technologies critical for your business, we are the first step towards success